MINAC GROUP
Eight areas of focus

Business automation services

A service list is a starting point. The right project solves a specific problem in your business, with a clear owner and a result we can measure.

01

Marketing & Content Automation

Content stalls between ideas, drafts and approval.

Turn an approved brief into social posts, email and ad-copy drafts; route brand and factual review, then hand approved material to publishing tools.

Measure: Brief-to-approval time, revision rounds and approved assets published.

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02

Customer Service Automation

Routine questions fill the inbox while important requests wait.

Connect chat, email or an AI phone receptionist to approved answers, capture the request and hand uncertain cases to the right person with context.

Measure: First-response time, correctly resolved routine requests and handoff completeness.

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03

Sales & Lead Workflows

Leads arrive, but ownership and follow-up slip.

Capture and deduplicate inquiries, score against agreed criteria, assign an owner, draft proposals and follow-ups, and update the CRM.

Measure: Time to an assigned first response, overdue follow-ups and qualified next steps.

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04

Admin, Scheduling & Operations

Bookings, inbox triage and document handoffs depend on manual chasing.

Route requests, check real availability, prepare appointment confirmations and documents, and assign onboarding tasks with exception queues.

Measure: Booking completion time, manual touches and overdue handoffs.

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05

Bookkeeping & Finance Automation

Missing invoice details and manual entry delay reliable accounts.

Collect invoices and receipts, flag missing fields, suggest expense categories, prepare reviewed accounting entries and coordinate reminders from actual invoice status.

Measure: Invoice-ready time, correction rate, review backlog and overdue balances.

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06

Data Analysis & Market Research

Decisions wait on scattered spreadsheets and unverified research.

Connect agreed data sources, validate definitions, assemble management reports and summarize market research with sources, dates and uncertainty.

Measure: Report preparation time, data reconciliation errors and time to an actionable answer.

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07

HR & Recruiting Support

Interview coordination and onboarding paperwork consume staff time.

Organize applicant intake, schedule interviews, prepare onboarding checklists and answer employee questions from approved policies; flag payroll inputs for review.

Measure: Scheduling delays, onboarding completion and administrative corrections.

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08

IT Operations & Internal Knowledge

Staff cannot find trusted answers, and alerts lack a clear owner.

Search approved documents with source references and existing access controls; triage alerts, prepare support tickets and route incidents using approved runbooks.

Measure: Time to a sourced answer, ticket routing accuracy and incident acknowledgement time.

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Choose the bottleneck before the technology.

Tell us about a recent example, how often it happens, who handles it and which tools you use. We check existing features and integration access, establish a baseline and scope one pilot. Implementation, subscriptions, model usage and support costs are identified separately.

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